Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time.

 
   
  - CRM Magazine  
 
 
 
Privacy Policy

SatisFusion is sensitive to privacy issues on the Internet. We have created this privacy statement in order to demonstrate our firm commitment to your privacy. SatisFusion recognizes the importance of protecting the privacy of our customers and visitors to SatisFusion's Web site and its BusinessCentral Platform (collectively, the "Web site") while permitting us to conduct legitimate business by providing services and information of interest to our customers and visitors. Our privacy policy is stated below:

Legally Required Disclosures
SatisFusion reserves the right at all times to disclose any information, including information relating to users' actual name or other identifying information, as necessary to satisfy an applicable law, regulation, legal process or governmental request. SatisFusion shall not be liable for any disclosure of such information in such instances.

Security Policy
SatisFusion has security measures in place to protect the loss, misuse and alteration of the information under our control. We provide secure transmission of your Registration Information, as defined below, from your PC to our servers, using encryption software. SatisFusion and its BusinessCentral Platform are secure using digital security provided by Verisign Digital ID. All credit card information is transmitted in an encrypted form, using 128 bit SSL (Secure Socket Layer) encryption, the industry-standard.

Collection and Storage of Information
In order to access certain products, services and information (collectively, the "Services") within the Web site, SatisFusion requires that you provide certain identifying information (the "Registration Information") when you register for our services or purchase our Extended Support Plans or products available on the Web site. Such personal information may include your legal name, address, shipping address, phone number, subscriber name or "screen name", ownership information of software products sold by SatisFusion, areas of interest and e-mail address. We maintain this information in our secure customer database. We may also collect additional information, such as in connection with special offers, contests, surveys or other promotions. This information may also be used to send you updates, special offers, product and service events. SatisFusion reserves the right to request any additional information necessary to establish and maintain your account for use of any of the Services available on the Web site.

In addition, personal data collected by SatisFusion may be used by SatisFusion for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of your behavior while using the Web site, for product development, for content improvement, to inform advertisers as to how many visitors have seen or clicked on their advertisements, and to customize content and layout of the Web site. Names, postal and e-mail addresses collected may be added to SatisFusion's databases and used for future communications and mailings regarding Web site updates, new products and services, upcoming events and status of orders placed online.

SatisFusion.com uses WebTrends Live to analyze traffic to this web site. WebTrends Live does not create individual profiles for visitors. Unlike some tracking services WebTrends Live does not have a database of individual profiles for each visitor. WebTrends Live only collects aggregate data. For more information about WebTrends Live privacy policy, please click here.

Disclosure to Third Parties
SatisFusion reserves the right to disclose to third parties information about your usage of the Web site and any related services, including information gathered during your use of the Web site. Any third party to which SatisFusion rents, sells, shares or otherwise discloses personal data will be carefully pre-screened by SatisFusion, determined by SatisFusion to be reputable, and will use the personal data for marketing products and services which SatisFusion determines, in its sole judgment, that you might find of interest. Unless authorized by you as a part of your Registration Information or as a part of your experience on the Web site, SatisFusion will disclose such information to third parties only in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user.

 
Opt-Out

Unless you select the "Opt-Out" option as described below, SatisFusion reserves the right to use your Registration Information and share such information with third parties to send you information about SatisFusion, the Web site or Services offered by SatisFusion and other topics in which you may have an interest.

If you do not wish to receive any special offers or other communications from SatisFusion or third parties, you have the right to select the appropriate option at any time after you have submitted your Registration Information, you may "Opt-out" by visiting the appropriate area on the Web site.

No Information Collected from Children under the Age of 13
SatisFusion does not currently accept any information submitted to or posted at its Web site from children under the age of 13. No information should be submitted to or posted at the Web site by children under 13 years of age without the consent of their parent or legal guardian. SatisFusion does not allow children under 13 to register as members or to receive direct marketing communications arising from their use of the Web site and, therefore, SatisFusion does not provide any personally identifiable information from children under 13 to any third party. SatisFusion does encourage parents and guardians to spend time online with their children and to participate in the interactive activities offered on the Web site.

Access to Your Registration Information
You may access, modify, correct, change or update your Registration Information at any time by visiting the appropriate area on the Web site.

About IP Addresses
Your IP Address may be used to gather broad demographic information or for the purposes of system administration and to report aggregate information to our merchants, advertisers and affiliates. IP addresses are not linked to personally identifiable information.

Cookies
Cookies are pieces of information that a web site transfers to an individual's hard drive for record keeping purposes and which are read by server programs to inform a web site if the user has previously visited that web site. Like most web sites, SatisFusion uses "cookies" to improve your experience when you visit the Web site or SatisFusion's BusinesCentral Platform products. We may use cookies to store visitor preferences, enhance user interaction and site experience and for other purposes.

No Liability for Acts of Third Parties or Links to Other Sites
Although SatisFusion will use all reasonable efforts to safeguard the confidentiality of the Registration Information, transmissions made by means of the Internet cannot be made absolutely secure. SatisFusion will have no liability for disclosure of Registration Information due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies including those of advertisers when you view or click on their advertisements. Once you leave the Web site, you will be subject to third party privacy policies, which may differ significantly from our Privacy Policy. SatisFusion is not responsible for the privacy policies of web sites which link to this Web site, or to which this Web site may link.

Surveys
At times we conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will inform you how we will use the information at the time you submit your completed survey to us.

Privacy Policy Changes
We reserve the right to modify this privacy policy at any time and modified versions will appear in the Privacy section of SatisFusion's Web site and your use of the Web site following such posting constitutes your acceptance of the Privacy Policy as so changed or updated.

 
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