For Immediate Release

SatisFusion and ecHUB Announce Strategic Alliance

Alliance will improve customer service within the consumer electronics industry by providing Supply Chain Collaboration and Post-Sales Consumer Relationship Management Solutions

LONG BEACH, CA AND ATLANTA JUNE 3, 2002 - SatisFusion, a leader in Complete Post-Sales Consumer Relationship Management (CRM) solutions, and ecHUB, an innovator in supply chain management solutions, announced today that they have entered into an agreement that will deliver true end-to-end product and consumer relationship management to manufacturers in the consumer electronics industry.

The alliance will leverage the strengths of both organizations, resulting in a combined product offering that covers pre-sale supply chain collaboration and post-sale customer relationship management. As a result, SatisFusion will offer ecHUB Supply Chain Management solutions to its current customer base, including their critically acclaimed Claims and Returns Management solution. ecHUB customers will benefit from SatisFusion's Post-Sales CRM expertise and SatisFusion's award-winning technologies.

"After many years of CE and related industry experience, it was clear to me that a partnership with ecHUB would benefit SatisFusion, our customers and the entire industry" said Fay Wood, SatisFusion President and CEO. "Through this alliance with ecHub, our current customers will continue to receive the very same personal touch from our great people. The integration of ecHUB's technologies to SatisFusion's products will be completely seamless to our customers, as we add value and make their products even more valuable to their consumers", added Wood.

"When you combine ecHUB's supply chain collaboration solutions with SatisFusion's experience in the consumer electronics industry and their broad range of Post-Sales CRM applications, there's no doubt that this alliance offers an unparalleled means of facilitating business in the consumer electronics marketplace. Together, ecHUB and SatisFusion address the needs of the electronics market, from beginning to end," said Riz Shakir, CEO of ecHUB.

"SatisFusion delivers a combination of modular, standards-based, Internet and call center solutions that enable manufacturers to efficiently build long-term, profitable, direct relationships with their consumers. ecHUB solutions improve business processes, thereby increasing supply chain efficiency throughout the extended enterprise. By facilitating the real-time exchange of information, ecHUB solutions help businesses to more efficiently and cost-effectively deliver products, realize revenue and provide improved services.

About SatisFusion
SatisFusion delivers a combination of modular, standards-based, Internet, call center, and fulfillment solutions that enable manufacturers to efficiently build long-term, profitable, direct relationships with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers.

Services include: Product Registration, Extended Support Plans, Accessory sales channel, 1 to 1 Promotional Marketing, Consumer Survey and Consumer User Community. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 110 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com

About ecHub
ecHUB automates inter-company business processes, helping companies to optimize their supply-chain. Only a small initial investment is required to realize an ROI in a short time frame. Typically, participants go live in about forty-five (45) days. There is absolutely no rip-and-read. The value of the existing investment in IT infrastructure is maximized, while gaining the benefits of ecHUB's advanced technology. Using a combination of data integration and hosted applications, a Virtual Private Hub™ (VPH™) - an electronic trading network that connects buyers and suppliers and any outsourced relationships - is facilitated in order to synchronize procurement, delivery, billing and settlement, claims and returns, inventory requirements and related information across the extended trading community. The VPH operates according to each trading partner's business rules and delivers value-added functionality - such as data reconciliation and validation - and provides real-time access and visibility to the relevant information. In essence, ecHUB makes it easy to efficiently and cost-effectively maximize revenue opportunities, and be easy-to-do-business-with while providing improved customer service. Headquartered in Atlanta, GA, ecHUB has four locations throughout the U.S.: Atlanta, Dallas, Newport News, VA, and San Francisco. For more information on ecHUB solutions, call 770-613-8700 or visit the ecHUB Web site at www.ecHUB.com.