For Immediate Release

SatisFusion Announces Strategic Merger

Long Beach, Calif. - December 27, 2002 - SatisFusion, a leading provider of Post-Sales Consumer Relationship Management Solutions today announced it has merged with a subsidiary of Warranty Corporation of America (WaCA), the largest independent extended service contract administrator in the United States. With the merger, SatisFusion is now a WaCA company.

"This is a great day for our organization, our customers and our associates" stated Fay Wood, Founder and Chairman of SatisFusion. "WaCA is a powerhouse in the retail ESP and technical support services arenas, with international reach into Canada and South America. By combining SatisFusion's award-winning consumer manufacturer offerings with WaCA's ESP and technical support services - the whole package is much greater than the sum of its parts. Our customers will benefit as well as the industries we serve" Wood added.

"For WaCA, the merger is a strategic move intended to provide even greater solutions to the consumer products manufacturers channel. SatisFusion offers tremendous pre and post sales consumer related services that really can make a difference to the manufacturer in driving brand loyalty." said Bill York, EVP of Marketing and Sales for Warranty Corporation of America.

About SatisFusion
SatisFusion provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.

About Warranty Corporation of America
Founded in 1985, Warranty Corporation of America provides extended service contracts to some of the largest retailers, OEMs and distributors in the United States. In addition to computers and electronics, WaCA offers service contracts on homes, appliances, land and cell telephones, lawn and garden equipment, home office equipment and HVAC. WaCA's continued success is built upon offering the highest quality service to our customers and creating lasting relationships with all of our insurers and business partners. WaCA processes in excess of 5,000,000 contracts each month and provides best-in-its class customer service, repair service and technology innovation.