For Immediate Release

SatisFusion Continues to Grow its Account Management Group

SatisFusion adds Strategic Account Manager to Central Region as it further expands its Account Management Team to improve Customer Satisfaction

Long Beach, Calif. - October 15, 2002 - To better serve its growing Customer base SatisFusion has added a Strategic Account Manager (SAM) to its newly created Central Region.

Michelle (Mickey) Pierce, has been appointed as Strategic Account Management Director, Central Region, and will be based in Dallas, Texas. Ms. Pierce brings with her an impressive list of accomplishments and a legacy of customer satisfaction with such organizations as RightWorks, Aurum Software and Siebel Systems. In her role as SatisFusion's Central region SAM, she will be responsible for Customer Satisfaction and growing the revenue of her account base of current SatisFusion customers.

"I'm looking forward to working with all of our Customers in the region" stated Pierce, "SatisFusion offers a tremendous breadth of products and services to manufacturer's of consumer products. SatisFusion's technology solves a lot of problems manufacturers today are facing, while increasing the revenue the manufacturer receives from each consumer" Pierce added.

The addition of Strategic Account Management in the Central Region represents the final phase in SatisFusion's SAM expansion. This expansion is designed to increase Customer touch through both the reduction of territory size and by establishing truly regional Strategic Account Management.

"Our Customers are our most important asset, and by de-centralizing our Strategic Account Management efforts we are able to improve the service we provide to each Customer across the country" stated Suzanne Schneider, SatisFusion's Chief Operating Officer. "Mickey will be a tremendous asset to the team. Her experience in managing national accounts and her passion for complete Customer satisfaction will serve our Customers and our company very well" Schneider concluded.

About SatisFusion
SatisFusion delivers a combination of modular, standards-based, Internet, call center, and fulfillment solutions that enable manufacturers to efficiently build profitable relationships directly with consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Services include: Product Registration, Extended Support Plans, Accessory Sales Channel, 1 to 1 Promotional Marketing, Consumer Survey and Consumer User Community. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.