For Immediate Release

NESDA Honors SatisFusion's Fay Wood with the Everett Pershing Memorial Membership Award for the second consecutive year

Wood's efforts continue to drive new membership into the Association

Long Beach, Calif. - August 15, 2002 - The National Electronics Service Dealers Association (NESDA) announced SatisFusion CEO Fay Wood is the recipient of the 2002 Everett Pershing Memorial Membership Award during the National Professional Service Convention (NPSC) held in Orlando. In 2001, Wood was named to the NESDA advisory board, and became the chairperson of the Marketing Committee, and also received the Everett Pershing award, as well as the NESDA "Person of the Year" award.

"Fay's commitment to NESDA and to driving new membership is tireless" stated Mack Blakely, Executive Director of NESDA. "Her membership programs have resulted in hundreds of new members to NESDA, and we are very pleased to recognize her efforts again with this award" added Blakely

"The 'Industry Angels' program Fay designed has had a tremendously positive impact on membership this year. Since its creation in December of 2001, the sponsorship program allows companies that provide support for the industry to provide memberships to Servicers in different NESDA regions in the U.S.A." said John Eubanks, NESDA President. "The 'Industry Angels" program has inspired many of the leading companies in our industry to sponsor new members all over the country" concluded Eubanks.

"New membership is the lifeblood of any dynamic and exciting association. This is why we created the Industry Angels Program and Award - to provide the opportunities for NESDA-affiliated companies to drive new membership by sponsoring new members" stated Wood. "I'm proud of my association with NESDA. I believe in the work they do, the things they stand for and will continue to and help promote the association wherever I can" Wood added.

In addition to her duties at SatisFusion, Wood also serves as the chairperson for the California Department of Consumer Affairs Bureau of Electronic and Appliance Repair's Advisory Council (BEAR), works on several committees for CEA, is an Advisory Board member for NESDA and was recently named to the Advisory Board of DealerScope Magazine.

About NESDA:
NESDA is the National Electronics Service Dealers Association. It is the premier trade association for professionals in the business of servicing consumer electronic equipment, appliances, and computers. It is an alliance of business owners or managers working together for self-improvement through cooperation and information sharing. It is professionals contributing to the betterment of their industry. NESDA's benefits and programs cut costs, and add more profit to service businesses. For more information, visit http://www.nesda.com.


About SatisFusion
SatisFusion delivers a combination of modular, standards-based, Internet, call center, and fulfillment solutions that enable manufacturers to efficiently build long-term, profitable, direct relationships with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Services include: Product Registration, Extended Support Plans, Accessory sales channel, 1 to 1 Promotional Marketing, Consumer Survey and Consumer User Community. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.