For Immediate Release

Toshiba Continues to Increase Online Tools to Improve Customer Service

SatisFusion's "Self-Service Email Support" feature delivers a 50% reduction in consumer emails received by Toshiba America Information Systems

Long Beach, Calif. - August 1, 2003. Toshiba America Information Systems, Imaging Systems Division (TAIS-ISD) a leader in digital imaging products, and SatisFusion, the leading provider of Post-Sales Consumer Relationship Management software and services announced today that Toshiba ISD has realized a 50% reduction in customer service emails to their support center within 30 days of deploying SatisFusion's Self-Service email Support feature.

SatisFusion's Email Support feature, offered through Toshiba ISD's website (in the Support Center) provides the consumer with the opportunity to select from 12 specific categories - ranging from connectivity and drivers, to accessories, technical support and data sheets. These 12 categories correspond to the most frequently addressed subjects on consumer emails Toshiba ISD receives, and then directly links the consumer to content that addresses these issues.

"Consumer response to the new Email Support feature has been outstanding" stated Ralph Abramo, National Service Manager for Toshiba ISD. "We've realized a 50% reduction in consumer emails to our support center - and this means consumers are able to locate the information they're looking for faster through this online self-service feature. The savings in time and support dollars to TAIS-ISD have been significant," Abramo added.

The Email Support feature also provides a form consumers can select if the specific question they have has not been answered - facilitating for a quicker and more accurate response, as well as modeling for additional categories

"Toshiba ISD has been a valued customer of SatisFusion for many years. They are very consumer focused and this is another example of their consumer-is-first commitment" said Kenneth Kopp, Director of Marketing and Strategic Programs for SatisFusion. "Toshiba ISD was able to achieve complete ROI for this feature in about 30 days. Not only is the time savings very real for Toshiba ISD, but so are the support dollar savings they've gained through this feature," concluded Kopp.

About Toshiba Imaging Systems Division
Headquartered in Irvine, California, Toshiba Imaging Systems is a division of Toshiba America Information Systems, Inc., and part of the $48 billion Toshiba Corporation, a global leader in high technology products with 307 major consolidated subsidiaries worldwide.

About SatisFusion
SatisFusion (a WaCA Company) provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at   www.satisfusion.com.