For Immediate Release

SatisFusion First to Integrate with FieldPower

SatisFusion's MyClaims™ integration with the NESDA FieldPower System offers improved efficiency to Service Centers.

Long Beach, Calif. - July 07, 2003 -SatisFusion, the leading provider of Post-Sales Consumer Relationship Management software and services, the National Electronics Service Dealers Association (NESDA), the leading industry association for field service in the consumer electronics industry, and FieldPower, the leader in Field Force Automation software, has announced the successful completion of the integration of SatisFusion's MyClaims™ claims processing application with the NESDA FieldPower system.

The integration with SatisFusion's MyClaims application eliminates the need for double entry of consumer warranty information. Once enrollment is completed, the service center simply selects and clicks - the claims are instantly submitted electronically to SatisFusion for validation and processing.

MyClaims is a powerful claims processing application offered by SatisFusion to consumer electronics manufacturers and third party administrators. MyClaims automates many of the manual processes associated with validating warranty claims - improving efficiencies for manufacturers and TPA's, reducing turn-around times and increasing the speed of warranty reimbursement to service centers.

The NESDA FieldPower system brings cutting edge Internet based field service technology to the consumer electronics industry and creates an industry standard by which manufacturers, warranty centers, and independent field service companies can efficiently coordinate field service. For the thousands of independent field service companies, NESDA FieldPower is a complete scheduling, tracking and reporting system they can use for internally scheduled service calls and to receive increased service call volume from manufacturers and warranty centers. NESDA FieldPower is a joint effort of NESDA and FieldPower, Inc.

"We're very pleased with the speed and enthusiastic support SatisFusion has shown in completing the integration so quickly," stated Mack Blakely, Executive Director of NESDA. "It couldn't be easier to submit claims electronically, and the new MyClaims integration makes FieldPower even more valuable to the service community" Blakely concluded.

"NESDA continues to set the standards for the consumer electronics service industry, and I'm proud that SatisFusion's MyClaims application is recognized as NESDA's first choice," stated Fay Wood, Chairman & Founder of SatisFusion, Inc. "We've worked very hard to leverage our industry experience to deliver a claims processing application that is powerful, flexible and easy to use. I'm confident MyClaims will add value to FieldPower's impressive list of features and benefits to the service centers" Wood added.

"I'm proud that NESDA FieldPower was built with input from so many service centers and manufacturers" Neil Murphy, President of FieldPower, Inc said. " The software gives manufacturers the ability to schedule service center work with the first consumer phone call, while allowing service centers to fully control how much time they offer each manufacturer. "We are so pleased to have teamed up with NESDA, the industries premier association and SatisFusion, who truly understands the industry and has a breath of services that can support anyone",

About NESDA
NESDA, the National Electronics Service Dealers Association is the premier trade association for professionals in the business of repairing consumer electronic equipment, appliances, and computers. NESDA´s benefits and programs cut costs and enhance service business profits. NESDA also maintains its International Society of Certified Electronics Technicians (ISCET) division, which represents the interests of professional technicians in all fields. Collectively, NESDA and ISCET represent thousands of electronics professionals in the United States and throughout the world. For more information about NESDA, visit the Organization's web site at http://www.nesda.com or call 817-921-9061.

About SatisFusion
SatisFusion (a WaCA Company) provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at  www.satisfusion.com.

About FieldPower
FieldPower provides Field Service Automation (FSA) solutions that improve the efficiency of mobile field assets for enterprise and mid-market users in multiple industries. By integrating software at the call center and service center with the Internet and durable handheld computers, FieldPower provides solutions that increase field technician productivity, improve customer satisfaction, and reduce operational costs. The Company has been providing solutions like these for over 20 years to companies in multiple industries, including consumer electronics and telecommunications, and is uniquely positioned to be able to perform systems integration with existing backend systems from mainframes to PCs. . FieldPower is headquartered in Falls Church, Virginia and is a privately held company. For more information about FieldPower, visit the Company's web site at www.fieldpower.com, e-mail fpinfo@fieldpower.com, or call Neil Murphy at 703-738-1060.