For Immediate Release

Panasonic Makes Warranty Claims Filing Easier for Service Centers

By out-sourcing claims adjudication to SatisFusion, Panasonic will improve efficiencies and improve customer service.


Long Beach, Calif. - May 30, 2002 -Panasonic Consumer Electronics Company announced it has Selected SatisFusion to provide warranty claims adjudicating for its valued service network. Under the terms of the agreement, SatisFusion will be Panasonic's exclusive claims adjudicator, and will also be providing an internet-based user interface for Panasonic's service centers.

"Our Business Relationship with SatisFusion will be very good for our valued Service Centers. By adding their user interface and internet services, our Service Centers will be able to complete their claims quicker and ultimately get paid quicker" stated Jack Zupko, President of Panasonic Service. "We're proud to provide this increased level of service to our valued Service Centers" Zupko added.

"Panasonic is totally committed to their network of authorized Service Providers. Through this expansion of services, Panasonic is making claims information more readily available to the Service Centers" said Fay Wood, Founder and Chairman for SatisFusion. "In this, Jack is standing behind his personal commitment to continuously improve the level of service Panasonic provides their Authorized Servicer Network" Wood concluded.

About Panasonic
Panasonic Consumer Electronics Company is a division of Matsushita Electric Corporation of America, the principal North American subsidiary of Matsushita Electric Industrial Co., Ltd., (NYSE:MC) of Japan, one of the world's largest producers of innovative electronic and electric products for consumer, business and industrial use.

About SatisFusion
SatisFusion (a WaCA Company) provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration, fulfillment or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at  www.satisfusion.com.