According to a published study released by PricewaterhouseCoopers, based on interviews with 304 senior executives at more than 100 US companies, the top 3 strategic benefits of Business Process Outsourcing:

1. Maintain competitive edge
2. Focus on company’s core business
3. Improve service quality
 
   
  PricewaterhouseCoopers  
 
 
 

For Immediate Release

SatisFusion Demonstrates its Commitment to Customer Service

SatisFusion adds two long-time industry Veterans to its Account Management group, as it expands its sales and customer service reach

LONG BEACH, Calif. April 15, 2002 - In a move prompted by continued growth through expanding services into its current customer base, SatisFusion has added two industry veterans to its Strategic Account Management group.

John Conley, who joined SatisFusion in 2000 has assumed the role of Director, West Region Strategic Account Management. Conley is domiciled in the company's Long Beach California headquarters. Prior to joining SatisFusion, John enjoyed success at Dow Jones and Companies, Service Division.

Scott Schifilliti has recently re-joined SatisFusion. Schifilliti spent several years with SatisFusion in a field sales capacity and has rejoined the company after pursuing other interests within the industry. Schifilliti returns to SatisFusion in the role of Director, East Region Strategic Account Management. Schifilliti is based in the company's New Jersey satellite office.

"SatisFusion's product offerings continue to grow, and our current customers are seeing the value of these expanded services. The Strategic Account Management team will be focused on presenting this expanding product set to our current customers, as well as assuring complete satisfaction with the current SatisFusion services.," stated Terry Gourley, Vice President of Business Development. "Both John and Scott bring a keen customer focus to their roles. They are true professionals and our customers will be very pleased with their new roles" Gourley added.

About SatisFusion
SatisFusion delivers a combination of modular, standards-based, Internet, call center, and fulfillment solutions that enable manufacturers to efficiently build long-term, profitable, direct relationships with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers.

Services include: Product Registration, Extended Support Plans, Accessory sales channel, 1 to 1 Promotional Marketing, Consumer Survey and Consumer User Community. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 110 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.

 

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