For Immediate Release

SatisFusion Chairman & Founder Fay Wood Named to NESDA/ISCET Advisory Board

Wood asked to serve a third consecutive term on NESDA/ISCET Advisory Board

Long Beach, Calif. - April 15, 2003 - SatisFusion announced today that its Chairman and Founder, Fay Wood, has again been selected to continue serving on the National Electronic Service Dealers Association's (NESDA) Advisory Board. The Advisory Board is comprised of leading business and prominent leaders from industry manufacturing, distribution and support industries. As sole returning member from the current Advisory Board, Wood will soon be joined by two prominent new members: Steve Zell of Thomson Consumer Electronics and David Melwid of PTS Electronics. In addition Wood has been asked to continue to serve as Co-Chair of the Membership/Marketing Committee.

The Advisory Board works closely with the NESDA & ISCET Boards of Directors to further improve the way the Association serves its members by sharing perspectives from individual industries, identifying emerging issues, reviewing progress on NESDA's charter and by actively participating in association Board of Director's meetings.

"Through this Advisory Board, we have been able to leverage the experiences of this diverse group of industry leaders," stated Mack Blakely, NESDA's Executive Director. "We're pleased to have Fay serve on the Committee again. Her experience and knowledge of this industry and its service community will continue to serve our members well," Blakely concluded.

"Having been a beneficiary of the counsel from NESDA's first advisory board while witnessing the scope of their professionalism displayed with active participation throughout our association, I am pleased Fay agreed to continue serving NESDA in such a demanding capacity. Her dynamic efforts will continue to make a significant difference for our entire association and industry," added John Eubanks NESDA President.

In addition to serving as SatisFusion's Chairman & Founder, Wood currently serves as the chairperson for the California Department of Consumer Affairs Bureau of Electronic and Appliance Repair's Advisory Council (BEAR). In addition she serves on several other Boards and Councils that support fair and reasonable business practices with the goal of ensuring customer satisfaction.

"When asked by NESDA to continue serving on the Advisory Board, I was honored," stated Wood. "This Advisory Board plays an important role in driving NESDA/ISCET to focus on the issues that best serve the interests of its members, the overall industry and ultimately the consumers. It's this focus that distinguishes NESDA & ISCET as a premier consumer electronics trade associations."

About NESDA:
NESDA is the National Electronics Service Dealers Association. It is the premier trade association for professionals in the business of servicing consumer electronic equipment, appliances, and computers. It is an alliance of business owners or managers working together for self-improvement through cooperation and information sharing. It is professionals contributing to the betterment of their industry. NESDA's benefits and programs cut costs, and add more profit to service businesses. For more information, visit http://www.nesda.com.

About SatisFusion
SatisFusion (a WaCA Company) provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.