For Immediate Release

SatisFusion Expands its Extended Support Plan Capabilities Through Integration with Large Third Party Administrator


Long Beach, Calif. - March 31, 2003 - SatisFusion, a leading provider of Post-Sales Consumer Relationship Management Solutions today announced it has completed the integration of the SalesCentral module of its BusinessCentral platform with Warranty Corporation of America (WaCA), the largest independent extended service contract administrator in the United States.

The integration of the SalesCentral module will facilitate the automated exchange of consumer information (product details, date of purchase, consumer information, etc.) from SatisFusion to WaCA. The integration also expands SatisFusion's ESP offerings - as by leveraging Warranty Corporation's ConsumerCare ESP products, SatisFusion will now be able to extend the categories of plans offered to its customers, including the addition of the computer, appliance, wireless, HVAC and Lawn & Garden categories. A further benefit of the integration will be the customer care efficiencies realized by the seamless updating of Plan details, consumer information, pricing, and more.

"What we have here is truly an industry first - by integrating the Plan offerings of a major Third Party Administrator with our BusinessCentral platform, a wider base of manufacturers are able to benefit from our programs," stated Fay Wood, Founder and Chairman of SatisFusion. "And through this expanded assortment of Plans, more consumers will be offered the peace-of-mind of an Extended Support Plan backed by one of the world's largest TPA's," Wood added.

"The integration of the Warranty Corporation's ConsumerCare plans into SatisFusion's technology represents not only a new sales channel for WaCA, but also a more efficient platform from which to offer these Plans to consumers" said Joan Hammer, President and CEO of Warranty Corporation of America. "Through SatisFusion's technology, consumers will be automatically offered the opportunity to purchase the Plans several times throughout the manufacturer's warranty period. These opportunities keep us very close with our customer base. We're very pleased with the integration" Hammer concluded.

About SatisFusion
SatisFusion (a WaCA Company) provides technology-enabled services to consumer products manufacturers that deliver long-term, profitable relationships directly with their consumers. Manufacturers profit from increased revenue, improved customer service and reduced operating expense through the use of SatisFusion's solutions. Whether branded accessories, extended warranties, product registration or one of our many other solutions, we turn product buyers into lifelong customers. Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 100 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.

About Warranty Corporation of America
Founded in 1985, Warranty Corporation of America provides extended service contracts to some of the largest retailers, OEMs and distributors in the United States. WaCA offers service contract plans on electronics, computers, homes, appliances, land and cell telephones, lawn and garden equipment, home office equipment and HVAC. WaCA's continued success is built upon offering the highest quality service to our customers and creating lasting relationships with all of our insurers and business partners. WaCA processes millions of contracts each month and provides best-in-its class customer service, repair service and technology innovation. Warranty Corporation of America can be reached at 770-416-9222 or on the web at www.waca.com.