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Fay Wood
Founder and Chairman
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Considered a visionary and consumer expert within the consumer electronics, appliance, insurance
and service contract industries, Wood has spent the last three decades cultivating solutions for
corporations and businesses to better support and retain their consumers and partners. Well known
for creating the "Buyers Assurance Program" for American Express, Wood continues to serve on
the BEAR Advisory Council, a part of California's Department of Consumer Affairs, as well as other
boards and advisory committees. Recognized for outstanding achievement, including "Person of
The Year", "Friend of Service" and “President's” awards, Wood focuses on long-range strategic
partnerships and customer relationships throughout the world.
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Steve Posner
VP, Sales
With over 15 years of managing enterprise software sales teams, Stephen Posner joined SatisFusion most recently
from SimplexGrinnell, where he was in charge of sales for the Workforce Management division. While there, he
was responsible for growing profitable revenues in the major and enterprise software markets through a
distribution network of 75 sales reps in 130 branch locations. Prior to SimplexGrinnell, Posner held sales
management positions at FGI and Kronos where the focus was on developing complex applications for
technology-based products.
John Conley
VP, End User Support
Bringing to SatisFusion 17+ years of operations management and end-user expertise, Conley previously hailed
from Dow Jones and Alpha Microsystems. While there, he was responsible for major account acquisition and
managing national and international support services teams. Joining SatisFusion in 2000 as Director of Business
Development, he quickly distinguished himself as a talented sales professional and operations leader. Conley soon
became Vice President of End User Support, assuring the cost effective operation of our business and the ongoing
satisfaction of our customers and their consumers / end-users.
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