On CRM Satisfaction: “The best way to describe current CRM users is between 'somewhat satisfied' and
'satisfied'. Satisfaction varied according to general class of application (sales, marketing and customer
service.) Interestingly, users of sales applications on average, exhibited higher satisfaction.”
CRM Spending and Satisfaction Report 2003, The Aberdeen Group
Web Store
Our Web Store Application enables Manufacturers to deliver online eCommerce functionality,
making their products and hard-to-find
accessories available directly to their consumers. The Application integrates with
SatisFusion's distribution center or with other
3rd party distribution solutions and supports B2C sales as well as B2B sales,
employee/associate purchase programs and more.
Standard Features Include:
3 types of stores: Custom Storefront, Branded Template and SmarterMall tab.
Category & Product Ranking
Product Cross-Sell (Related Item Lists on Product Pages and in Shopping Cart)
Customizable, Automated Order Support Emails - Order & Ship Confirmations (including tracking
numbers and link to UPS)
Online Order Tracking with Username and Password
Shipping and Handling Estimator
Fraud Management Rules Configuration
Optional Web Store Features:
Custom Branded Store Front (our designers and developers create and maintain the webstore)
Associate Store Functionality (Customized product price group, Secure Access and Password
protected)
Merchandising & Marketing Package
eCoupon Module (Dollar, Percentage or Free Shipping/Handling Coupon Capability, and more)
HTML enabled product merchandising
Referrer Tracking Capability (Reference Link tracking from Outside Partners,
Advertisement or Internal Links).
