SatisFusion Support Call Center



	One of the major strategy changes occurring in the industry is the move toward vertical CRM applications. Vertical CRM applications are designed to address the specific needs of a specific industry, such as financial services, manufacturing, or high technology. The cost of modifying the package by the customer is reduced or eliminated, the implementation and training time is often lessened, and the organization is able to maximize its return on the technology investment..

	Vertical CRM Applications – CRM for the “Real World” (The Aberdeen Group):

Support Call Center

SatisFusion offers stand-alone call center services specifically to support a Manufacturer's products. Consumers often have questions about the operation of their product, the assembly or where to locate a service center - and will call a Manufacturer for this support.

With SatisFusion´s innovative call center application, consumer information (model, serial, date of purchase, service history, accessories purchased, etc.) is automatically available to the operator - enabling the caller to be recognized as a consumer and the operator can more effectively manage the call.

Standard Features Include:

Search, access and review all consumer, product and contract information stored in the BusinessCentral database, as well as register a product for a consumer.
Search by consumer name, address, email address, contract number or model and serial number
View all products associated with consumer
Import and load data from Manufacturer or external call center

Optional Features

This Application can be configured where a Manufacturer's call center reps access the Application to look up consumer information (Registration, repair, product purchases, etc.) allowing the call center reps to do all the things SatisFusion's own reps would do on behalf of the consumer