Although only 24% of respondents
indicated that they were currently using CRM delivered as a hosted service, a simple majority (52%) indicated they would
consider using a hosted solution in the future; that number was slightly higher (56%) among C-level officers. But most
significantly, when prospective CRM users were asked if they would subscribe to hosted CRM services, more than 88% said
“they would.”
CRM Spending and Satisfaction Report 2003, The Aberdeen Group
Product Returns
When a consumer would have occasion to return products directly to the Manufacturer including defective returns for exchange (non-field serviceable products), product recalls, warranty replacement, direct channel returns and other transactions, the Application is designed to streamline the consumer return process.
The Application allows the Manufacturer and consumer to track the return, as well as facilitate communication from a Manufacturer to
their consumer database.
Standard Features Include:
Receiving file of authorized returns from the Manufacturer
Receiving returns, verifying eligibility, and processing / disposing / replacing the product
Consumer tracking of return / replacement status online
Manufacturer verify receipt of products, and track status online through BusinessCentral
