Customer relationship management is an interactive process for achieving the optimum balance between corporate investments and the satisfaction of customer needs to generate the maximum profit.

 
   
  Dr Robert Shaw, Shaw Consulting & author of Measuring and Valuing Customer Relationships  
 
 
 
1-to-1 Marketing

Our 1-to-1 Marketing Application enables Manufacturers to reach their consumers throughout the product lifecycle with custom tailored (product-specific, transaction specific, time triggered, incident triggered, etc.) messages.

These messages can be delivered via several methods – through the Application (blast email) or executed as a service (outbound telesales, direct response fulfillment, product inserts, etc.) to drive additional sales and reinforce the brand.

 

Standard Features Include:

  • Segment the consumer or prospect database and select the appropriate consumer group to target
  • Easy-to-navigate data selection and mining process
  • File Export/Loading - You can manipulate the data, delete unwanted records or just upload the list
  • Contact/Group Management - Enables the Manufacturer to load, manage and group the segmented consumer list and any outside lists for usage in email campaigns.
  • Campaign/Email Management - Create campaigns, HTML and text based emails, mail merge information to execute and track individual email programs.
  • WYSIWYG HTML editor and data merge functionality to create branded, consumer specific emails on the fly

 
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