According to a published study released by PricewaterhouseCoopers, based on interviews with 304 senior executives at more than 100 US companies:

  • Business Process Outsourcing (BPO) lets companies focus on core competencies to increase efficiency without having to invest in people and technology
  • Top executives are increasingly recognizing the need to manage their company's growth with less infrastructure.
  • BPO also helps companies become more profitable and leads to better service levels than internal departments can provide

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      PricewaterhouseCoopers  
     
     
     
    MyClaimsTM

    MyClaims is a powerful claims processing tool that automates much of the manually intensive tasks of adjudicating warranty claims. The Application accepts claims in a variety of file formats. Several levels of processing are available – from simple data checks to complex multi-level validations, directly applying the Manufacturer's own business rules. Payment processing (warranty reimbursement) is also available.

    Claim history is accessible to the Manufacturer and service center through a secure online interface for viewing, correction and re-submittal. Manufacturers are able to maintain service center information, model files, parts files, warranty reimbursement rates and all other vital information directly through BusinessCentral.

    Standard Features Include:

    • Secure logins for Service Centers and Manufacturers
    • Automated rejection notifications sent to Service Centers via FAX or eMail
    • Leverage Warranty Claims information to expand the Product Registration database
    • Offer Extended Support Plans to consumers of recently repaired products
    • Loading and Set up of Warrantable Models and Warranty Periods

     
    Optional Features

    • Service Center notifications via US Mail - news letters, bulletins, updates, etc.
    • Special Authorizations
      • Pre-approved authorizations allowing service centers to repair units that are beyond the Manufacturer warranty
      • Flag Special Authorization as Used once the Claim is Paid
    • Marked Units
      • Flag specific units as Non-Repairable or Extend warranty days on specific unit
      • Prevent stolen, refurbished, rental or commercial unit claims from being paid
      • Flag Specific Serial Numbers, Models as Marked Units

     
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