This report showed the most often cited benefits for CRM are improved productivity (23.8%) followed by
improved analysis & reporting (19.4%). These core benefits enable a company to do more with less and to
work smarter and that, eventually, results in big improvements in corporate performance.
CRM Spending and Satisfaction Report 2003, the Aberdeen Group
Ordering Call Center
The ordering call center services are specifically for inbound ordering. Although this Application is most typically sold
as part of an integrated direct sales channel (that would include Warehouse & Distribution and Web Store, for example) it can also be
used as part of a Manufacturer's direct response program – whereby SatisFusion simply takes orders for a Manufacturer's products
and keys them into the Manufacturer's ordering application.
Standard Features Include:
Stock Availability Display
Product Image and HTML Enabled Product Content
Product Cross-Sell Functionality
Item and Shipping Discount Thresholds for Representatives
Manager Review Hold
Consumer Issue Tracking
concession or credit requests, special handling, etc.)
Integration into External Warehouses or SatisFusion Distribution Center.
Fraud Management Rules Configuration
Customizable, Automated Order Support Emails - Order & Ship Confirmations (including tracking numbers and link to UPS)
Credit Card, Check and Money Order Payment Processing
Optional Features:
Survey Capability – (Representatives to conduct during a call)
Registration Capability – (Representatives to complete product registration for the caller)
