CRM is a comprehensive approach which provides seamless integration of every area of business that touches the customer - namely marketing, sales, customer service and field support-through the integration of people, process and technology, taking advantage of the revolutionary impact of the Internet.

 
   
  CRM Today (www.crm2day.com)  
 
 
 
Audio Visual Support

This dynamic Application provides Manufacturers with an interactive alternative to traditional owners manual, FAQs or call center services - actually showing and telling the consumer how to assemble, operate or support their product.

With the additional benefit of reducing calls to the Manufacturer's call center and increasing consumer product knowledge, this interactive media (essentially a movie) is accessed via the Manufacturer's website, and provides the familiar pause, rewind, fast forward features consumers expect.

Delivery of the rich media is done by SatisFusion on behalf of the Manufacturer.

Standard Features Include:

  • Audio available in multiple languages, facilitating global deployment
  • High and low bandwidth versions available
  • Viewable in standard media players: Windows, QuickTime, Flash, MPEG and others
  • Quizzes to determine viewer comprehension
  • Offers to purchase Featured products and accessories

 
Optional Features:

  • Certification on Training presentations
Examples of Audio Video Productions

 
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